From click & collect to deliver anywhere, growing your digital sales one touchpoint at a time.
The Grace Tech platform creates memorable digital grocery shopping experiences from any touchpoint, both in-store and off-premise. Built on a customer-journey backbone, Grace enables digital transformation throughout the entire enterprise through one future-ready ecosystem. The comprehensive platform delivers everything you need to elevate your customers’ omni-channel expectations without relying on a crowded third-party marketplace.
of all digital grocery sales are influenced by mobile.
of millennials use a mobile app to grocery shop.
By 2025, 20% of ALL grocery sales, and 40% of center store sales are projected to be digital. 68% of consumers who shopped off-premise said they were likely to switch grocers for a better customer experience. (Source: J.P. Morgan)
All Grace Tech solutions are white-labeled. Our device-agnostic approach keeps branding and the shopping experience consistent across every digital touchpoint including web portal, mobile browser, and native mobile application. Grow your digital sales and delight your customers with a modern, responsive, visually-appealing online shopping experience tailored to your brand.
In order to be successful in a multichannel world, grocers must connect experiences across all channels to offer consumers what they need and when they need it. Grace’s architectural DNA gives you the agility and versatility you need to advance your digital transformation initiatives to new heights. Optimize your operations to provide your customers with every sales channel and experience they expect. Click & collect, buy online/ship from store, buy online/return in store, are harmonized to meet your customers’ shopping habits with seamless touchpoints across all channels.
Our picking app works on any device, simplifying the order fulfillment process for your team. Digital orders are queued based on priority and picking paths are optimized for all of your stores, warehouses, and dark stores. Give your teams real-time updates on stock accuracy and movement, through an intuitive UI.
Enable your shoppers to simply enter your store, scan what they want with their own device, pay, & walk out. Giving your customers the freedom to skip the checkout line and shop their way ensures you’ll never miss a sale opportunity.
Promote your price reductions, offers, and printed circulars, through an easy to use content management system. Publish your weekly ads to share through your customer engagement communications, email campaigns, and on your social media pages.
Data is only as powerful as to the insights you are able to draw upon. Our real-time analytics empower your business to achieve operational excellence by giving your team 360⁰ visibility into all sales trends. The dashboard can be easily customized for KPI stats that are vital to your stores’ performance across all sales channels.
The Grace platform sits on top of existing third-party operational systems including payment, point-of-sale, customer engagement, loyalty, digital coupons, last mile, fleet management, and delivery. Leveraging standardized integration protocols with an open API, Grace offers bi-directional data exchanges between previously siloed systems which result in vastly improved cross-system data insights.
Our platform is designed to give your customers every basket option they expect. Lead times, service fees, pickup times, delivery fees, and more are always within your control, allowing you to operate each of your stores uniquely. Setup automated customer pickup processing with minimal dedicated parking space required. Our system will automatically ping your staff notifying them that a customer is parked and ready for their pickup order to be brought to their car. Stop handing over extortionist service fees and your customers’ data by leveraging delivery-only partners to fill in the gaps of your existing logistics network, giving your customers a variety of delivery options. Your customer experience options are truly limitless.
Showcase your entire store online to give customers the same products and pricing that they expect from your store. Prices and product details can change frequently. Our platform uses product information from your store product and movement files and makes it easy to control every detail of your catalog. Make updates in one place to make sure your customers are always seeing the newest information. Our platform supports TPRs, Circular Pricing, Cross-Sells, Up-Sells, and CPG Advertising. Groceraunt fresh food offerings, deli, bakery, and florals can be easily showcased through our platform. Rules for lead time and item count limit are always within your control.
We’re growing our retail success community and helping our business partners extinguish their pain points. Let’s connect and let us help you create memorable experiences that will keep your customers coming back.